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Case Studies

Please select from the following options to read about examples of our services and what our clients, their carers and their families said about us:

Minor Adaptations  

Home Improvement Agency Quality mark

In December 2007, we were successful in our application to Foundations (the national body for home improvement agencies) for the HIA Quality Mark Award and are now licensed to use the national quality mark, assuring service users that evidence of our quality has been validated against a national framework of quality indicators.

   
However we realise that certificates mean nothing if our service users are not happy. We encourage feedback from clients whether positive or otherwise and in the year to April 2011, 94% of respondents said they were very satisified with our service


 
What to do if things go wrong.

 We are committed to learn from situations where something may have gone wrong.

Please read our Complaint Notice should you want to raise an issue, or for a detailed version of our Client Feedback Policy, please visit our Downloads page.

 

Care & Repair (Northamptonshire) Ltd is fully accredited under the national Quality Mark for Home Improvement Agencies
We are an Industrial and Provident Society with charitable status. Charity number IP25783R